Contact

Unfortunately, no, our lenses and frames are a package deal!

We don’t make prescription lenses (yet!), but select frames give you the option to visit an optometrist and have our lenses swapped out for your custom prescription. Swapping lenses is a possibility for all styles exceptBirch and Cypress.

Yes! Go ahead and have your fun under the sun, because all SunHeist shades offer UV protection.

Eyes on the prize! Once we send your order, you can expect a shipping confirmation in 24-48 hours. After that hits your inbox, you can use your tracking number to follow your order’s status straight to your mailbox. You can also track your order from your SunHeist account by clicking “track my order.”

Think fast! SunHeist orders ship out within two business days, and once your order has shipped, we can no longer accept any changes. If you need to make a change, get in touch with us sooner rather than later, before your order hits the road on its way to you: Call 1-800-754-9624 or email help@sunheist.com to make a quick change.

Didn’t catch us in time? No worries, you’ll still be able to make an exchange or return after your order arrives.

Your order will head your way within just two business days.

We’ll send our shades anywhere in the world.

Sure! Just select either of our shipping options at checkout!

All of our orders ship from Georgia, USA.

We want you to really love your new shades. On the off chance you don’t, we’re here to make it right. If you recently made a SunHeist purchase and aren’t completely satisfied, you may return your product for a full refund or exchange within 30 days from the date of receipt.

Return by mail instructions:
Please fill out our Online Return Form. Upon review, we’ll send you a pre-paid bar-coded SunHeist Return Label which will allow you to send and track your return.Pack your items up in the original packaging and stick the pre-paid label on the outside, covering any previously marked addresses.Wait to hear from us! You can expect a refund via your original method of payment within 10 days from receipt of your return. We will confirm your credit via email once it has been issued. Please note:Pre-paid shipping labels are valid for US customers only. International customers are responsible for return postag

SunHeists are made to be high-quality, durable shades that can hang with your adventurous lifestyle –– and we stand behind that promise as long as you own our product!* If you receive a defective pair, or somehow manage to break our shades during normal use, we will replace your sunglasses for just the cost of shipping and handling: $14.95. *Our lifetime warrantydoesn’t cover wear and tear from normal use, scratched lenses, intentional breakage, loss or theft.

Warranty claims are processed via email which can be found here. Afterwards, if we ask you to send us your SunHeists, address your claim to:

SunHeist
Attn: Warranty and Repair
PO Box 126
Hoschton, GA 30548

You don’t need a receipt to make a return or request a warranty claim, but you do need proof of purchase via a purchase # –– just ask the person who was cool enough to get you SunHeists! They can find it in their original email confirmation.