Unfortunately, no, our lenses and frames are a package deal!

We don’t make prescription lenses (yet!), but select frames give you the option to visit an optometrist and have our lenses swapped out for your custom prescription. Swapping lenses is a possibility for all styles except Birch and Cypress.

Yes! Go ahead and have your fun under the sun, because all SunHeist shades offer UV protection.

Eyes on the prize! Once we send your order, you can expect a shipping confirmation in 24-48 hours. After that hits your inbox, you can use your tracking number to follow your order’s status straight to your mailbox. You can also track your order from your SunHeist account by clicking “track my order.”

Think fast! SunHeist orders ship out within two business days, and once your order has shipped, we can no longer accept any changes. If you need to make a change, get in touch with us sooner rather than later, before your order hits the road on its way to you: email help@sunheist.com to make a quick change.

Didn’t catch us in time? No worries, you’ll still be able to make an exchange or return after your order arrives.

Your order will head your way within just two business days.

We’ll send our shades anywhere in the world.

Sure! Just select either of our shipping options at checkout!

All of our orders ship from Georgia, USA.

We offer a lifetime warranty on all frames due to manufacturing defects. We offer parts and/or repairs for as many products as we can, but if a repair is not possible, we will offer you a discount on a replacement pair (for an identical or reasonably equivalent frame style of our choosing).

Once your warranty claim has been approved, you should receive your new frames within 10 business days.

Warranty claims are processed via email which can be found here. Afterwards, if we ask you to send us your SunHeists, address your claim to:

SunHeist
Attn: Warranty and Repair
PO Box 1155
Jefferson, GA 30549

Please use help@sunheist.com.

Pictures of your sunglasses can be sent to help@sunheist.com to evaluate coverage; however, some circumstances will require the sunglasses to be shipped back for further inspection to determine if they are covered under the warranty.

Unfortunately, we do not cover lost or stolen goods.

No. Lenses are not covered under our warranty; however, you are able to purchase replacement lenses through SunHeist. Please reach out to help@sunheist.com for more information and pricing.

Yes, fees will range from $14.95 to $24.95, which includes all taxes and shipping.

Our return policy is 30 days from the date of purchase.

Return by mail instructions:

Please email us at help@sunheist.com. Be sure to include your order number, date of purchase, and reason for return. Upon review, we’ll send you a pre-paid bar-coded SunHeist Return Label which will allow you to send and track your return. Pack your items up in the original packaging and stick the pre-paid label on the outside, covering any previously marked addresses. Wait to hear from us! You can expect a refund via your original method of payment within 10 days from receipt of your return. We will confirm your credit via email once it has been issued.

Please note:

Pre-paid shipping labels are valid for US customers only. International customers are responsible for return postage.

Please email us at help@sunheist.com to start the exchange process.

Refunds are available 30 days after the date of purchase, and/or the style can be exchanged for another style. If there is a difference in price, the customer will be invoiced appropriately. In cases where it's been more than 30 days after the date of purchase, we will extend store credit for a future purchase as long as the sunglasses are returned in "like new" condition.

You don’t need a receipt to make a return or request a warranty claim, but you do need proof of purchase via a purchase # –– just ask the person who was cool enough to get you SunHeists! They can find it in their original email confirmation.