Returns & Exchanges

Please email all return questions and requests to help@sunheist.com. Our team will follow up within 3 business days. For more details on our return policy, please read below:

• You have a 30-day window from the date of purchase to be eligible for a refund or exchange. 
• You will not be subject to a restocking fee for either a refund or exchange as long as the item or items are unused and in their original condition. 
• Free return shipping labels will be provided for your refund or exchange. The cost of this shipping label will not be deducted from your total refund. 
• If you selected an expedited shipping method at checkout, this will not be subject to a refund. 
• Refunds can only be initiated to the original payment method used on your order. 
• Expect your refund to be posted within 5-10 business days upon the arrival and quick inspection of your return. Please note, refunds post depending on your credit card company and issuing bank
• Orders placed from November to the end of December will be eligible for a refund or exchange until January 31st. 
• Feel free to learn more about our Lifetime Warranty.